Terms & Conditions

We accept all major credit cards. If reserving your trip greater than 90 days in advance, a 50% deposit is required at the time of booking, and the balance is due 30 days prior to departure. If reserving your trip within 30 days of your departure, the entire trip cost must be paid at the time of confirmation.

Cancellation Policy

Cancellation terms are as follows:

  • 90 days prior to departure – Subject to loss of deposit (20% trip price).
  • 60 days prior to departure – Subject to loss of deposit (50% trip price).
  • 30 days prior to departure – Subject to loss of 80% of trip price.
  • Within 15 days of departure – Subject to loss of 100% of trip price.

All cancellations of confirmed reservations requested by the client or on behalf of the client are subject to a $200 per person administrative fee. Additionally, clients are subject to any cancellation fees assessed by our service providers including hotels or airlines used in the itinerary. We will exercise best efforts to book preferred hotels per the itinerary, however, in busy seasons and with client bookings made within 90 days of departure we may be forced to offer alternates. In this case the client will have the option to agree or cancel their booking within one week of the substitution, subject to $200 per person administrative fee.

Insurance

In the event that you must cancel your planned expedition, travel insurance may be your only source of reimbursement. We strongly recommend the purchase of travel insurance, which is available for coverage of expenses in conjunction with cancellation due to illness or accident. Baggage insurance is also recommended.

Passports and Visas.

Travelling to Pachamama Perú Trek select destinations requires use of a valid passport. For most destinations, six months or more of passport validity are required from the date of entry into the country. In addition, please check with the appropriate consulate or embassy for the latest visa requirements.

Changes

Quoted trip itinerary prices are based on current rates of exchange, tariffs and taxes. Pachamama Perú Trek reserves the right to increase trip prices to adjust for any changes in the foreign exchange markets and to cover increased costs, tariffs and taxes where applicable. Pachamama Perú Trek reserves the right to change itineraries and arranged sightseeing at any time due to unforeseen circumstances or circumstances beyond Pachamama Perú Trek control. Every effort will be made to execute itineraries as planned, but changes may occur after the final itinerary has been issued.

Complains

If a Passenger has a complaint about any of the tour arrangements he/she must bring it to the attention of the Guide or a representative of Pachamama Perú Trek at the time so that they may endeavour to rectify the situation. We can only rectify problems if we are made aware of such problems. Failure to complain immediately will prejudice the Passengers right to claim compensation. Should the problem remain unsolved a complaint must be made in writing to ourselves within no more than 14 days of the completion of the holiday.

Limits on Responsibility

Pachamama Perú Trek contracts independent suppliers to provide accommodations, transportation, guided tours, and other services. It does not own any of the service providers used for your trip. As such, Pachamama Perú Trek is not liable for any negligent or willful act performed by such service providers or of any third person. Pachamama Perú Trek acts solely as the client’s agent, arranging hotels, transportation, and other travel services. As such, Pachamama Perú Trek exercises all reasonable care possible to ensure the Traveler’s safety and satisfaction, but, without limitation, Pachamama Perú Trek neither assumes nor bears any responsibility or liability for any damage to personal property, injury, death, damage, loss, accident, delay, or irregularity arising in connection with the services of any transportation provider, or the actions of any third-party involved in executing travel services for the client. Pachamama Perú Trek is not responsible for damages, additional expenses, or any other losses due to cancellation, delay or other changes in air or other services, illness, weather, travel warnings or bans, any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of its control. The Traveler is responsible for all such losses, and trip pricing is only valid for the dates of the confirmed itinerary. Incomplete, incorrect, or expired Traveler documents are the responsibility of the Traveler, and as such Pachamama Perú Trek is not responsible for any corresponding costs due to cancellation, delays, or changes. For causes of cancellation, delay, or changes beyond Pachamama Perú Trek’ control, the Traveler has the option of accepting an alternate itinerary, or receiving a refund for as much of the trip costs as Pachamama Perú Trek can recover on the Traveler’s behalf from the associated travel service providers; Pachamama Perú Trek shall have no further obligation or liability to the Traveler.

Risks:

Depending on the destinations and activities the Traveler selects, certain inherent risks may be present including but not limited to hiking injuries, altitude sickness, dangers of animals, and in the case of a medical emergency, inaccessibility to medical attention and difficulty in evacuation from remote locations. Travelers assume all such risks with regard to these possibilities.

Travelers’ Representations:

The Traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. Pachamama Perú Trek reserves the right to decline to accept anyone on a trip. Pachamama Perú Trek reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip. Any physical condition requiring special attention, diet, or treatment must be reported in writing when the reservation is made.

Trip Payment Constitutes  Your Acceptance  Of The Terms And Conditions Set Out Herein.

This Web site is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, rules and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, rules and notices. If you do not agree to these terms, conditions, rules and notices, we recommend  you to not use this Web site.